See on Scoop.it – Enterprise Social Media “Keeping with current trends, the professional network put more emphasis on visuals and mobile. Here’s how the changes affect you.”   This is a good summary of the recent LinkedIn site changes.   …

5 major LinkedIn changes you should know about | Articles | Main Read more »

See on Scoop.it – Enterprise Social Media “All forms of customer service share the same core Image values. But social media brings in completely new rules of play that you need to educate your social customer service team in.”   …

Five Ways To Socialize Your Customer Service Team Read more »

See on Scoop.it – Enterprise Social Media “Facebook Engagement: Learn some great ideas, new things to try and ways to stand out that will ultimately help your business grow.”   Tip #1: Get Personal – which we call Be a Person …

9 Facebook Marketing Tips to Improve Engagement Read more »

See on Scoop.it – Enterprise Social Media “It amazes me that even in today’s social media savvy business environment there are still big companies that fail to engage with their customers, particularly customers that are frustrated and unhappy.”   The …

Why Ignoring Social Media Complaints Is a Huge Mistake – Forbes Read more »