See on Scoop.it – Enterprise Social Media Back in the day, probably round about 1999, I held a talk about “interactive Branding” at one of the Internet World conferences. The gist: forget about fancy graphics and the likes. Branding on …

The New Customer Service Powered By Tech, Social And In Real Time Read more →

See on Scoop.it – Enterprise Social Media This is a good article about concise writing and how Twitter encourages it. While I won’t go quite that far (most Twitter writers equate concision with abbreviation or substituting numbers 4 words), it’s …

What Twitter teaches us about writing short & well Read more →