See on Scoop.it – Enterprise Social Media I hate when I start to sound like a scratched record. It’s exhausting for me and I’m sure for those who have to listen to me. However, I recently found myself saying this …

Leadership’s Essential Tie to Customer Experience and Employees Read more »

See on Scoop.it – Enterprise Social Media Create. Inform. Engage. | Journalism training, media news & how to’s Mike Ellsworth‘s insight: Some of these findings here are in the "Well, duh!" category – negative tweets don’t increase followers, nobody cares …

Science reveals what really increases Twitter followers Read more »

In our previous post, Why Facebook, we continued our series on Facebook by asking and answering the question of why using Facebook is so important. In this post, we continue on with our discussion with an in-depth look at how to …

Use Facebook Professionally Read more »