CIOs: The Social Call Center
Part 11 of our series, What CIOs Need to Know About Social Media. A post on Mashable from a year and a half ago is still relevant to enterprise CIOs grappling with the impact of social media on the enterprise. …
Tag: social media
CIOs: Social Media’s Impact on Operating Environment
Part 10 of our series, What CIOs Need to Know About Social Media. A post on Mashable from a year and a half ago is still relevant to enterprise CIOs grappling with the impact of social media on the enterprise. …
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Listen to Your Community
“[Social media is] a shift in how people discover, read, and share news and information and content. It’s a fusion of sociology and technology, transforming monologue (one to many) into dialog (many to many).” Brian Solis, FutureWorks In preparing to …
Joining the Conversation
As we’ve seen in earlier posts, if you’re a company of any size with sufficient history, people are already talking about you. Do you ignore the conversation? Or join in? Well, if you’ve read this far, we hope you’ve decided …
How to Engage with Social Computing
How to Engage with Social Computing is the 15th in a series of excerpts from our book, Be a Person: the Social Media Operating Manual for Enterprises. The book (itself part of a series for different audiences), is available in paper …