7 Critical Social Media Challenges for Contact Centres

See on Scoop.itEnterprise Social Media

More and more customers are turning to social media channels for real-time customer care.

Mike Ellsworth‘s insight:

We talk a bit about the social call center on our blog: bit.ly/1bR0azs and in our Infinite Pipeline book: http://bit.ly/InfPipe

The book makes a great holiday gift!

See on oursocialtimes.com

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