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Community Forums – The Unsung Hero in Social Support

Posted on Posted in Enterprise Social Media

See on Scoop.it – Enterprise Social Media

Social Customer Service has become an X-Factor in developing lasting relationships with customers.

Mike Ellsworth‘s insight:

Yes, community forums are the unsung heroes, and also the best secret weapon for pleasing your customers and attracting your prospects.

 

We talk about the role of communities in our book Infinite Pipeline: Social Media for B2B Sales Success http://bit.ly/InfPipeCh1

Via @Croaghie

See on socialfresh.com

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