Community Forums – The Unsung Hero in Social Support
See on Scoop.it – Enterprise Social Media
Social Customer Service has become an X-Factor in developing lasting relationships with customers.
Mike Ellsworth‘s insight:
Yes, community forums are the unsung heroes, and also the best secret weapon for pleasing your customers and attracting your prospects.
We talk about the role of communities in our book Infinite Pipeline: Social Media for B2B Sales Success http://bit.ly/InfPipeCh1
See on socialfresh.com