Technology and $300 dollar Coronas help transform the Retail Customer Experience at Tory Burch

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Mike Ellsworth‘s insight:

This is a long personal case study, but very worth it if you want to know how to combine online and offline customer service to produce easy sales. The takeaways:

 

It takes PeopleGet the right people onboardTechnology that enablesLittle Something ExtraMeasure, measure, and loop
Via @9INCHmarketing

See on www.9inchmarketing.com

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